Hello.
Welcome!
I am a bilingual user experience researcher based in San Francisco. Leveraging mixed methods research, I bring to the table a wealth of experience and expertise, which I use to provide actionable recommendations that drive better user experiences.
My goal is to help businesses create products that their users love by providing them with meaningful feedback and insights. Let's work together to create products that drive real-world results!
Work Experience
Edmentum
UX Researcher
2022 - Present
As a User Experience Researcher at Edmentum, I strive to gain insights into what drives our students and educators, and to incorporate this knowledge into our design and development processes. I ensure that our products we are intuitive, efficient, and user-friendly.
LinkedIn
Engineering Linguist
2021 - 2022
During my time at LinkedIn, my primary focus was understanding the unique needs of the users in Europe and Latin America. I gathered insights to ensure that LinkedIn continues to provide the best possible experience for several markets across the globe.
City College of San Francisco
Community Mental Health Manager
2019
My job was to improve the wellbeing of students on all levels. I provided a range of services designed to meet students where they’re at, from individual counseling to support groups and beyond. My ultimate objective was to empower students to live their best lives.
Conttactica, Contexto & Táctica
User Experience Research Analyst
2013 - 2017
For over ten years, I conducted UX, market and social research in Colombia. I provided accurate research solutions that helped business succeed. My research covered everything from consumer behavior and market trends to competitor analysis and brand awareness.
Education
UX/UI Bootcamp
UC Berkeley Extension
2021
Community Mental Health
City College of San Francisco
2019
Psychology
Universidad Manuela Beltrán
2006-2012
Skills
Technical/Tools
Adobe XD, Bootstrap, CSS, Dovetail, Figma, GitHub, JavaScript, HTML, Optimal Workshop, Qualtrics, UserTesting.
Durable/Soft Skills
Adaptability, Communication, Critical Thinking, Collaboration, Curiosity, Detail Oriented, Empathy, Leadership, Persistence, Problem Solving, Project Management, Resilience, Self-Awareness, Self-Started.
UX/UI
Agile Environment, Atomic Design, Behavioral Science, Competitor Analysis, Customer Feedback, Ethnography, Focus Groups, Heuristic Analysis, Human-Computer Interaction, Iconography, In-depth Interviewing, Information Architecture, Interaction Design, Insight Synthesis, Microsoft Cloud, Persona Creation, Storyboarding, Prototyping, Prototype Testing, Tree Testing, UI design, Usability Testing, User Journey Mapping, User and Decision Flow Diagrams, User Need Identification, User Experience Design.